At My Khazana, we strive to ensure you are delighted with your purchase. However, if you are not completely satisfied, we are here to help you through the returns process. Please review the policy below:
Return Eligibility
Time Frame: You have 7 days from the date of delivery to return your items. To be eligible for a return, the product must be unused, in its original condition, and contain all original packaging and tags.
Non-Returnable Products: The following items cannot be returned:
Electronic items
Beauty and personal care products
Products that have been opened or used
How to Return an Item
Contact Support: To begin your return, please email us at support@mykhazana.com or message us on WhatsApp at (+923101216575). Provide your order number and a description of the item you wish to return.
Include Information: Make sure to include your name and order ID inside the package to help us process your return efficiently.
Refund Procedure
Once we receive your returned item, it will be inspected. You will be informed about the status of your refund:
Refund Options: Approved refunds can be issued either as a store credit (promo code) for future purchases or credited back to the original payment method.
Processing Time: Refunds are generally processed within 3 to 7 business days. Please allow additional time for banks to process the refund.
Damaged or Incorrect Items
Immediate Notification: If your order arrives damaged or if you receive the wrong item, please notify us within 48 hours so we can resolve the issue promptly.
Exchanges
For exchanges due to defects, incorrect item, or other issues, please reach out to us at support@mykhazana.com or message us on WhatsApp at (+923101216575). We will guide you through the exchange process and arrange for the return shipment.
Policy Changes
My Khazana reserves the right to modify this Returns & Refunds policy without prior notice. We recommend checking this page periodically for any updates.
Contact Information
For any questions regarding our Returns & Refunds policy, feel free to reach out to us at support@mykhazana.com or message us on WhatsApp at (+923101216576). We are here to assist you!